Winston-Salem VA office has a paperwork problem
Yesterday, we launched a new investigation revealing the extent of the Department of Veterans Affairs’ backlog in processing disabled veterans’ benefits claims. In a new report, the VA Office of Inspector General offers visual evidence of the backlog at the regional office in Winston-Salem, N.C., where paperwork for the claims is piled so high it has “created an unsafe workspace for VARO employees and appeared to have the potential to compromise the integrity of the building.”
According to the report, the sheer volume and haphazard storage of the files prevents employees from easily accessing them, and puts the claims at increased risk of being lost or damaged.
With more than 50,000 veterans currently waiting on a decision for their disability benefits, the Winston-Salem office has one of the highest number of outstanding claims of all VA offices in the country. Explore our new interactive map to see how long veterans are waiting in your area.
Photo courtesy of VAOIG